- The products purchased will be delivered to the person and to the address indicated in the order.
- By default, invoices will be sent to the email address indicated by the client at the time of their registration in the event that the invoice is expressly requested.
- On Saturdays, Sundays and holidays there will be no delivery or expeditions of the orders.
- An order is considered delivered when the carrier delivers the package or packages to the customer and the customer signs the delivery receipt document. It is the responsibility of the customer to verify the status of the merchandise upon receipt and indicate all anomalies on the delivery receipt.
Availability of products
The availability that appears on the web is just indicative and may be subjected to modifications; Also keep in mind that we have a physical store where someone may be buying at the same time as you. In any case, all orders are subjected to the availability of the products. In case of availability difficulties or item absence in stock, we will refund any amount you may have paid.
Indicative delivery times
We try to deliver in 24-48H from the dispatch of the order but the deadlines can be abrround:
- Mainland Spain: 1 to 7 business days.
- Rest of Spain: From 3 to 7 business days.
- International: From 5 to 15 working days.
Free standard shipping and return for purchases over €100 with delivery in mainland Spain, or for €150 if delivery is in the Balearic Islands.
Purchases of less than €100, the shipping price varies depending on the volume and weight, but is automatically calculated on the purchase process.
Free standard shipping for purchases over €150 with delivery in Europe (France, Germany, Italy, United Kingdom, Holland, Canary Islands and Andorra). Returns are not free; Shipping costs for returns in Europe (except Peninsular Spain) are borne by the customer.
You can personally consult us the rate for other international shipments at email@example.com
* For shipments to Ceuta, the Balearic Islands, the Canary Islands, Melilla and Gibraltar; Possible customs charges are not included in our rates and will be billed separately.
You have 14 days* from the date you receive your order to make a return.
*Except for purchases made between December 15 and 31 2021, which have an extended return period until January 10 2022.
Return costs are included for purchases over € 100 in mainland Spain.
For the rest of Europe, returns are not free; Shipping costs for returns in Europe are borne by the customer.
Consult us for other cases or destinations.
You can hire your own transport or ask us to organize a collection. The process is the same and it is very easy:
- Log in into your account
- Find the section «Order history»
- A table will appear with all your orders; Position yourself on the order you want to return and click on "Data" to display all the order information.
- Select the product or products you want to return by checking the box.
- Add the amount to be returned in case it is more than one product.
- Specify in the text box if you want to take care of the return transport on your own or if you want us to do it.
- Finally, click on "Request a return"
- We will check that the return meets the requirements and we will send you an email when it is accepted.
- Carefully prepare the part for shipping; You can reuse the paper envelope from the delivery because it has an extra adhesive.
- You can see the status of your return in the "Merchandise returns" section within your customer account.
- If we take care of it, you will receive an email with the shipping label. You will have to stick the label on the outside of the package wrap. In the next 24/48 working hours, a courier will pick up your package. In this case, if applicable, the shipping costs will be deducted from the amount of your return (the price depends on the volume and weight of the package and is set by the transport company. It is usually € 6.00 for a standard package in the Peninsula).
When the order arrives, we will review it and respond quickly (maximum 2 days) approving the return if it meets the conditions. We will inform you of the steps to follow if applicable.
- If you send the order yourself, the amount will be paid in full when the product arrives and the return is accepted
In times of sales or promotions, the return processes will be slower, we beg your patience, we promise to do everything possible to respond to your request as soon as possible!
The refund will be made in the same form of payment that you used for your purchase.
You will receive the refund confirmation by email once the package has arrived at our warehouse. From the day your package is collected until the refund is reflected in your account, it can take up to 30 days.
Once we have received the package, it may take up to 5 business days to process and refund. Once the refund is made, we will notify you. Keep in mind that depending on the bank it can still take several days to see it reflected in your account.
If you have made the payment through PayPal (with bank account or PayPal balance), they will be refunded to the PayPal balance. If it were by bank account, the refund could take up to 10 working days. In case the PayPal payment is through a debit or credit card, it will be refunded on the same card. If it is debit, the payment will take between 3 and 4 days. In the case that it is a credit card, it can take up to 30 days If more than 30 days pass and you do not have a refund, please contact us and write to us at the following email:firstname.lastname@example.org
TERMS & CONDITIONS FOR RETURNS:
All returned items must be shipped in their original condition and packaging, including labels. For example, shoes must be returned in the original shoe box. Please don't paste anything on the box / original product
For hygiene and safety reasons, especially now, there are certain items that cannot be returned:
- Underwear if the hygiene seal is not intact or if any label has been broken.
- Bathroom items if the hygiene seal is not intact or if any label has been broken.
- Jewelry and head accessories.
If we receive an item that is damaged, used, or in inappropriate condition, we will not be able to process the refund and we may have to send it back to you (and ask you to cover the shipping costs). All returned items are inspected.
Returned items are your responsibility until they reach us. Make sure they are well packaged and not damaged on the way!
We don’t accept returns of:
- Garments without labels, used or in poor condition.
- Scratched, stained or worn soles.
- Jewelery and hair accessories.
- Any item outside the return period.
WRONG OR DEFECTIVE ITEM
If an erroneous article arrives or with visible defects, contact us through email@example.com or by calling us at 0034 660990475 from 10:30 a.m. to 1:30 p.m. and from 4:00 p.m. to 7:00 p.m. within 7 days from delivery.
* If the item is defective you must send photos of the tare and always within 7 days after receiving the order. We will ask you for the details of your order and we will manage the collection.
Once we verify the defect or tara, you will be given the possibility of sending the same product if we have stock, of exchanging it for another product or of returning the money by the same payment method with which you paid.
What happens after the return period?
We do not accept returns of items after the deadline (14 days from the delivery date). If you are trying to make a return after these deadlines, we may have to send it back to your shipping address asking you to cover shipping costs.
Do you want to make an article change?
We do not make changes, but you can send us your order back within the deadlines; And if you want another size or color, you only have to place a new order.